Certain conversations bring dread to leaders—delivering bad news, discussing a sensitive topic, or talking about situations that have gone wrong. These difficult conversations often miss the mark. Instead of driving results and generating solutions, they create confusion, conflict, and stress. Moreover, our fear of conflict or potentially upsetting someone may steer us toward avoiding the conversation altogether.

The success or failure of businesses, relationships, and partnerships are the consequence of the things said and unsaid. Effectively conducting difficult conversations allows you to take charge of the situation without being perceived as “the bad guy” and minimizes the chances of situations spiraling out of control. Diving Into Difficult Conversations will help you build stronger relationships while molding needed results. Learn new skills to make a difference in your relationships—one conversation at a time.


  • Organizing your thoughts around an issue
  • Keeping emotion from escalating
  • Using tools to keep the conversation productive


Kristal Baker

Kristal Baker is owner and CEO of Express Employment Professionals, Bremerton where she connects job seekers and businesses. Since 2009, Kristal has taught and facilitated communications and personal effectiveness through her company Intoxicating Intellect. With a background in sales and leadership, Kristal has trained with Context Associated to become the leader and CEO that she is today. Her training with Mike Dooley on Infinite Possibilities helped to shape the style needed to teach others these valuable skills.


Eventbrite - Diving Into Difficult Conversations

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“People often say that motivation doesn’t last. Well, neither does bathing—
that’s why we recommend it daily.”

–Zig Ziglar

Most of us keep plugging along . . . until we don’t. When you’re the leader, you must stay motivated to support those around you. But what happens when you get stuck? How will you get out of a rut and back on the road? In this forum you’ll learn what motivation means, how we process motivating factors, and how to think and practice habits that result in sustained motivation. Consider how being motivated affects attitude, leadership, performance, and overall success.

Key Takeaways

  • Explore your motivational style and what drives you
  • Learn and apply strategies to more intentionally drive desired outcomes
  • Embrace new ways of thinking about motivation for yourself and the implications for your team, company, and/or culture

Your Presenters

Kitsap Business Forum Presenter Dora Summers-Ewing, PhD

Dora Summers-Ewing, PhD, SPHR, SHRM-SCP, is a business psychologist and executive coach who specializes in developing the professional and leadership competencies of individuals and teams. She is currently the managing partner of EXIDEO, a consulting firm dedicated to ensuring their clients have the optimum human capital to turn their strategic objectives into results.


Kitsap Business Forum Presenter Lesli Dullum-Tutterrow, LMP, CC

Lesli Dullum-Tutterrow, LMP, CC, is a certified counselor and executive consultant. As the owner of The Wellspring Company, she melds wellness and business.  Lesli co-authored Your Ultimate Sales Force, a guide for personal and professional development. She has created, owned, and operated small businesses for over 25 years. Her passion is influencing the change and transformation process with business owners, executives, and leaders to develop themselves and propel their teams forward toward desired outcomes.

Doors open at 7 a.m. for morning networking. Enjoy coffee and bagels compliments of Panera Bread Silverdale. The program starts promptly at 7:30 a.m. and finishes at 9:00 a.m.

Join us for this exciting session on staying motivated while motivating others. Register today!

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Have you ever worked with a difficult person? Of course, you have! What if you could polish the edges off your relationship with a “person like that”?

In this workshop presentation, Jim Hessler explores ways to reframe and reset our relationships with difficult people, leading to either an improved relationship or a “state of grace” about what’s possible.

Improving perceptions and experiences with difficult people can make your job more engaging and productive, and improve the cultural health of the organization for which you work.

Key Takeaways
• “Reframes” that leave you in a better position to work through issues with difficult people
• Confidence to enter these difficult relationships with more skill and positive intentions
• An approach to improve your working experience and the working experience of others around you

Your Presenter

Jim Hessler, Presenter at Kitsap Business ForumJim Hessler brings over 30 years of business management and executive leadership experience to Path Forward Leadership Development, which he founded in 2001. He’s also the co-author of Land On Your Feet, Not On Your Face: A Guide To Building Your Leadership Platform and co-host of “The Boss Show” on KOMO Newsradio AM 1000.

Doors open at 7 a.m. for morning networking. Enjoy coffee and bagels compliments of Panera Bread Silverdale. The program starts promptly at 7:30 a.m. and finishes at 9:00 a.m.

Join us! Register today.

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How resilient is your organization? The very nature of rapid, unpredictable change can drain the life out of those called upon to deal with it. Organizations that perform best under pressure are those that understand how to engage and mobilize their team to see and serve beyond themselves. If you or your organization is struggling to keep your passion and get work done, this forum is for you. Explore new perspectives and bring back trench-tested tools to prevent burnout, improve resilience, and restore engagement.

Key Takeaways

  • Recognize four types of mindset that people use when they are under pressure
  • Understand three barriers to thriving under pressure
  • Strengthen this one thing to break through barriers

Your Presenter

Dan Diamond MD is passionate about equipping teams and challenging them to make a difference… especially when resources are scarce or times are tough. He is an electrifying speaker on a mission to activate people with his rock-solid experience and insight from the front lines of disasters around the globe—Hurricane Katrina, the devastating earthquake in Haiti, and super typhoon Yolanda (Haiyan) in the Philippines. His stories are unforgettable and his insights will inspire you to live a life of significance.


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